Terms of hire & service

Last updated: August 2026

1. Who these terms are between

These terms apply between Kritikal Soundsystem ("we", "us") and the person or organisation booking equipment or services ("you", "the hirer"). Booking with us means you accept them.

2. Quotes and confirmation

• A quote is an estimate based on what you have told us. It is not a booking.
• A booking is confirmed when we have agreed it in writing, by email or message, and any deposit due has been paid.
• Quotes are held for TO CONFIRM: quote validity, e.g. 30 days unless we say otherwise.
• If the event details change materially — headcount, site, timings, stage size — the price may change. We will tell you before doing anything about it.

3. Payment

• Deposit: TO CONFIRM: deposit amount and when it is due
• Balance: TO CONFIRM: when the balance falls due
• Prices on the hire page are per day and exclude delivery, install and crew unless the quote says otherwise.
• Late payment may incur interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998 where that applies.

4. Cancellation and postponement

• If you cancel: TO CONFIRM: cancellation charges by notice period
• Deposits are TO CONFIRM: refundable or non-refundable.
• If we have to cancel for a reason within our control, you get a full refund of everything paid. That is the limit of what we owe you in that situation.
• We will always try to move a booking rather than lose it. Ask.

5. What we need from you on site

Most problems on the day come from these, so please check them early:

• Power. A suitable, safe supply of the right rating, available at load-in. Generators must be stable and correctly earthed. If the power is not right we may be unable to run the system, and that is not a fault on our side.
• Access. Clear vehicle access for load-in and load-out, reasonably close to where the rig goes, plus parking.
• The space. A dry, safe, weatherproof position for the equipment, with any staging or rigging structure rated for what it is carrying.
• Permissions. Licences, noise limits, curfews and permission to use the site are your responsibility unless we have agreed in writing to handle them.
• Security. Where equipment is left on site overnight, adequate security.

If we cannot work safely, or the site is materially different from what was described, we may stop or refuse to proceed. Charges still apply in that case.

6. Noise limits

We will work within any noise limit set by the venue or licensing authority and will tell you honestly what a limit means for what you are trying to achieve. We will not exceed a limit on request.

7. Care of the equipment

• All equipment stays our property throughout the hire.
• On a dry hire, from collection until return, you are responsible for the equipment, including loss, theft and damage beyond fair wear and tear.
• You must not modify equipment, open casing, or let it be used by anyone not competent to do so.
• Damage or loss is charged at repair cost, or replacement cost where repair is not viable, plus lost hire income while the item is out of service.
• We recommend hirers arrange their own insurance for dry hire.

8. Our equipment and crew

• Equipment is supplied tested and in working order. We carry spares where practical and will do our best to keep the show running.
• We may substitute equipment of equivalent or better specification where necessary.
• PAT testing and public liability insurance: TO CONFIRM: insurance cover level and certificate details

9. Liability

• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Otherwise, our total liability for a booking is limited to the total charges paid for that booking.
• We are not liable for indirect or consequential loss, including lost profit, lost ticket revenue or reputational loss.

10. Things outside anyone's control

Neither side is in breach for failing to perform because of something genuinely outside its reasonable control — severe weather, site closure, power failure not caused by us, an authority withdrawing permission, and so on. We will work with you to reschedule where we can.

11. Complaints

If something goes wrong, tell us at the time if at all possible, so we have a chance to fix it while the event is still running. Otherwise email seamusmulvey1@gmail.com.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.